Refund & Return Policy

This policy explains how refunds and returns are handled for digital products and physical products, which are treated differently.

Digital Products (Downloads, Datasheets, Files)

No Refunds on Digital Products

All digital products are non-refundable
Once a digital product is downloaded or accessed, it cannot be returned or refunded

This includes:

Datasheets
Documentation packs
Design files
Any downloadable content

Due to the nature of digital products (downloadable files such as PCB designs, Gerber files, and documentation), all digital product purchases are non-refundable and non-returnable once the download has been accessed or delivered.

This policy applies to all products marked as “Digital File”.

Access Issues

If you face problems accessing your digital purchase, please contact us.
We will assist with re-access or file delivery.

support@matrixonelectronics.com

Physical Products

Eligible for Return or Replacement

You may request a return or replacement if:

The product is damaged on arrival
The product is defective
The wrong product was delivered

Not Eligible for Returns

Change of mind
Incorrect usage or mishandling
Damage after delivery
Products returned without original packaging

Return Window

Requests must be made within 14 days of delivery
Product must be unused and in original condition

Refund or Replacement Process

Replacement or refund approval is subject to verification
Refunds (if approved) will be processed to the original payment method
Refund processing time: 5–7 business days after approval

How to Request a Return or Refund

Email us at: